Contact Us

Webshop

If you wish to place an order by the webshop, you can do so on this website by going to the PRODUCT RANGE page and follow the steps. 

Mail

Orders can also be placed by Email to orders@my-care.be

Our webshop allows you to pay by:

* Bancontact / Payconiq by Bancontact App

IDEAL ​ ​BANCONTACT APP ​ ​BELFIUS DIRECT ​ ​KBC/CBC DIRECT

* Credit Cards

VISA ​ ​MASTERCARD ​ ​AMERICAN EXPRESS

*SEPA Bank Transfer

Your order won't be processed until we receive the payment correctly, as payments by SEPA bank transfers can take longer (3-5 business days).

General delivery

Your order will be processed within 1-7 working days (weekends and public holidays not included) after you receive the confirmation email. You will be notified again when your order has been shipped.

Please note: We make no guarantees and do not accept any liability or responsibility

recovering costs resulting from a longer than average delivery time due to a large number of orders, problems with the postal service, or other factors beyond our control.

Local delivery 

Sint-Genesius-Rode, Beersel, Waterloo, Eigenbrakel,Dworp, Alsemberg, Lot.

Free local delivery for orders over 40 euros (excl. VAT) for the following regions: St. Genesius-Red, Beersel, Waterloo, Eigenbrakel,

Dworp, Alsemberg, Lot.

A shipping fee applies to local deliveries of orders under 40 euros.

Deliveries take place on weekdays between 10:00 and 17:00.

Refund, return and exchange

We accept returns up to 14 days after your order has been placed, if the item is unused, unopened and in its original condition.

We will refund the full order amount minus the return shipping costs. 

Term

Please send an email to order@my-care.be as soon as possible if your order arrives damaged in any way, including your order number and a detailed description + photo of the condition of the article. Each case will be dealt with separately, but we will make every effort to come up with a satisfactory solution.

How? 

Simply by sending a mail to order@my-care.be with communication 

RETURN + ordernummer. 

 A return label will be send to you if eligable for return policy.

If a return order is damaged or used when it arrives at my care, we cannot give you a refund. 

Return conditions:

Unopened products can be returned if the product is packed completely and undamaged in the original packaging. Accompanied by the accessories and documents supplied with purchase.

The return policy does not apply to products/packaging that have been opened, damaged, or used and are no longer in new condition or whose original packaging is damaged.

The return policy cannot be relied on for customized specific products and bulk materials.

Cancellation & Refund:

In case we have processed the cancellation correctly before sending out the order, we will refund it via bank transfer to the relevant account number of the purchase within 15 working days.

Buying an item from My Care Benelux is a guarantee that it is in good condition and will perform as expected under normal use. However, unexpected events are always possible. What if a product does not function as it should ? There is a set of rules that are associated with this. To prevent surprises, it is recommended that you read through this information page.

Manufacturer's warranty

 Your ordered item may have been covered by a manufacturer's warranty from the manufacturer. If your item is defective during the warranty period, the manufacturer will fix or replace it, except if it was caused by you or abnormal usage. To get warranty and service for purchases from our partners, please contact them directly. Getting in touch with the manufacturer is always an option. If needed we will do everything we can to help you in this case.

Repair

No unexpected repair costs. In case a product breaks within its warranty period, you are entitled to the warranty terms from the manufacturer, except when you haven't used it normally. Is the repair a result of user damage, for instance? It's your responsibility to pay for the repair.

Repairing your item will only occur with your permission, so that you don't end up paying unexpected fees. An estimate of the costs will be provided to you prior to the repair being carried out.